Out of Memory Error Report

MarekKrayn
Posts: 7
Joined: Mon Jul 27, 2015 4:23 am

Out of Memory Error Report

Post by MarekKrayn » Mon Jul 27, 2015 4:28 am

Sorry if I missed this somewhere... I did a search, found nothing.

The only consistent way I can reproduce this is just leave EveHQ running overnight (I never close anything). Where portraits are will have a white background and an X through them (sorry forgot to take a screenshot). I will do so on the next time through.

*EveHQ Error Report*

EveHQ Version: 2.20.1.0
Date: 26/07/2015 23:08:05
Error: Out of memory.
----
\\{panel:title=StackTrace|borderStyle=dashed|bordercolor=#ccc|titleBGColor=#eee|bgColor=#eee}*****START Exception Details*****
Message: Out of memory.
Source: System.Drawing
StackTrace: at System.Drawing.Graphics.CheckErrorStatus(Int32 status)
at System.Drawing.Graphics.DrawImage(Image image, Int32 x, Int32 y, Int32 width, Int32 height)
at System.Drawing.Graphics.DrawImage(Image image, Rectangle rect)
at System.Windows.Forms.PictureBox.OnPaint(PaintEventArgs pe)
at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
*****END Exception Details*****


========== Plug-ins ==========

EveHQ.HQF.dll (1.0.0.0)
EveHQ.KillMailViewer.dll (1.0.0.0)
EveHQ.Prism.dll (1.0.0.0)
EveHQ.Void.dll (1.0.0.0)


========= System Info =========

Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
.Net Framework Version: 4.0.30319.34209
EveHQ Location: C:\Program Files (x86)\EveHQ
EveHQ Cache Locations: C:\Users\[Username]\AppData\Roaming\EveHQ
\\{panel}

User avatar
Slivo
Posts: 849
Joined: Tue Dec 30, 2014 12:51 am

Re: Out of Memory Error Report

Post by Slivo » Mon Jul 27, 2015 7:06 am

Hi,

Thanks for reporting.
I also had this bug a few times but I was not able to figure out why !
We will try to find out what is going on

Galadon
Posts: 11
Joined: Tue Jun 16, 2015 2:04 am

Re: Out of Memory Error Report

Post by Galadon » Tue Jul 28, 2015 5:08 am

This may have nothing to do with EveHQ, other than EveHQ being affected by no available memory on your machine.

You stated that the only way to consistently reproduce the issue was to leave EveHQ running overnight and that you never close anything. Many people schedule maintenance tasks such as virus scans, program updates, disk defrags, torrent downloads, etc. to run overnight. Most of these "maintenance tasks" use up large amounts of memory for long(ish) periods of time, and everything you have open is using up some memory. Malware, spyware and virus' can use large amounts of memory, as well, so it wouldn't hurt to check for those. Add this all together and it's very possible to have periods of no available memory. Many things may not time out and if they do (i.e. webpages) they may refresh once the memory is once again available. Since EveHQ is set to throw an Error Report for the Out of Memory condition, it doesn't seem likely that it would auto refresh once the memory was again available, thus no pictures loaded when you look the next day.

If you have a robust higher-end system and this is not the case, please disregard. However, since many people still run Eve, and possible EveHQ as well, on 5, 8, even 10 year old machines, this is possible.

Hope this helps,

Galadon

User avatar
Slivo
Posts: 849
Joined: Tue Dec 30, 2014 12:51 am

Re: Out of Memory Error Report

Post by Slivo » Tue Jul 28, 2015 7:10 am

This sounds tricky, I'll check it out after the update

Galadon
Posts: 11
Joined: Tue Jun 16, 2015 2:04 am

Re: Out of Memory Error Report

Post by Galadon » Wed Jul 29, 2015 12:21 am

It is probable that, after closing the Error Message, closing and reopening EveHQ or simply doing an API update will refresh the pictures and data, provided your machine has the available memory at that time.

MarekKrayn
Posts: 7
Joined: Mon Jul 27, 2015 4:23 am

Re: Out of Memory Error Report

Post by MarekKrayn » Wed Jul 29, 2015 5:24 am

The computer has 75% of it's resources left over. I'll play Eve, Have EveHQ, LightRoom, Photoshop, Evernus, Minecraft, and several other things without issue. They will all be back up and running when I get back on the computer. Keep in mind, the computer does not hibernate or sleep or anything of the sort.

I do not think the computer is the issue (albeit it is not entirely fair to exclude it entirely for bug identifying purposes). I will install the latest version on a computer with similar specs albeit different video card and processor. Will update further within the next few days if I can get it to reproduce.

User avatar
Slivo
Posts: 849
Joined: Tue Dec 30, 2014 12:51 am

Re: Out of Memory Error Report

Post by Slivo » Wed Jul 29, 2015 7:24 am

Thanks for you help MarekKrayn :)

Prazon Instrum
Posts: 6
Joined: Thu Jul 30, 2015 1:14 pm

Re: Out of Memory Error Report

Post by Prazon Instrum » Thu Jul 30, 2015 9:10 pm

Hi, there seems to be a memory leak around the frmEveHQ.UpdatePilotInfo every time the update API in the main page and the training bar is reloaded with new info, there is an additional allocation of 2\3+Mb in the .NET CRL Memory space.

I am trying to figure out what's up, doesn't seems to be caused by the information update but more something in the redrawing space.

~praz

User avatar
Slivo
Posts: 849
Joined: Tue Dec 30, 2014 12:51 am

Re: Out of Memory Error Report

Post by Slivo » Thu Jul 30, 2015 9:54 pm

Great, thanks for investigating !

Prazon Instrum
Posts: 6
Joined: Thu Jul 30, 2015 1:14 pm

Re: Out of Memory Error Report

Post by Prazon Instrum » Thu Jul 30, 2015 10:35 pm

Doesn't look good :cry:

It seems that the resources are being allocated inside the DotNetBar modules, in particular there is a standard ArrayList called from the DevComponents.AdvTree classes that (i guess) are used to hold the navigation to form the forms.
Class itself inehrits from the System.Windows.Forms.ScrollableControl but further than this i can't go.

Now, i haven't done an esaustive set of tests, meaning that i haven't run all around the interfaces to see if there are other places that trigger the behavior, anyway a quick way to check this out is to:

Start the perfmon(performance monitor) in Windows
use the realtime monitor or the data collector
start eveHQ(live or from VS, only difference is the process name you will see in the counters: it will be eveHq.vshost if started from VS)
Add the counters:
.Net CRL Memory -> #Bytes in all Heaps -> select eveHQ process instance
.Net CRL Memory -> #Total committed Bytes -> select eveHQ process instance

Now you will notice that each time you hit the Update API the memory usage spike just after the Training bar refresh.
side note: i played with breakpoints to figure out if there was something in the code that was triggering the leak.

Attached the img take from the process Performance and Diagnostic from VS

bye ~praz
Attachments
leak.PNG
leak.PNG (57.56 KiB) Viewed 7396 times

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